FAQ

Frequently asked questions

What age is Totsy's Play Town suitable for?


Our regular play sessions are most suitable for children between 18 months and 6 years, and our toddler sessions for children aged 3 and under. While you are welcome to bring younger babies when accompanying an older sibling, please note that the toys we have are not suited to this age, due to having smaller parts, therefore please ensure younger children are supervised closely at all times rather being allowed to play freely.




What are your opening times?


Sessions usually run on Fridays and Saturdays, with additional dates during school holidays. Visit the booking section on this page for available dates and times.




Are the play sessions supervised?


There will always be at least one staff member at each session, but your child/ren remain your responsibility during their time at Totsy's Play Town and should be supervised while playing. We very much encourage you to play along with them as this will help them to get the most benefit from their play times - and have the most fun too!




Do I need to book before visiting?


In order for everyone to get the most from their time at Totsy's Play Town we do limit the numbers attending each session, so pre-booking is essential.




Can I rearrange my session?


Your session may be rearranged providing you give 24 hours notice to Totsy's Play Town. Sessions cannot be refunded however we are happy to move to a different time/date when given 24 hours notice.




Do you charge for siblings?


Yes, due to the limited numbers of places all children attending sessions must be paid for, with the exception of siblings under 12 months, who go free.




Is The Play Town wheelchair accessible?


Unfortunately we do not currently have wheelchair access to all areas of Totsy's Play Town, but please get in touch if you or your child have additional needs and we will be able to discuss options with you.




Can I bring my own food?


External food and drinks are not permitted in the main Play Town area, but there is a separate seating area where you can take a break for a drink or snack.




Can I take photos?


You absolutely can take photos of your own children, for personal use only as long as no other children are photographed without the consent of the adult accompanying them. Please see our terms and conditions for more on our photography policy.




Can I bring my pram?


Yes you are able to bring prams however we would ask they are left in the waiting area.




What if I’m late for my session?


You can arrive at any time during your pre-booked session however we would still ask that you leave at the end of the session to allow us to clean and set up for the next little explorers.




Are there baby changing facilities?


Yes, baby changing facilities are available in the toilets on site. Please note that these are upstairs.




What is your cancellation policy?


All bookings are non-refundable. Transfers to another session may be made providing a minimum of 24 hours’ is given by phone or email only. Cancellation outside of this timeframe will not be able to be refunded or transferred.




Do you serve food and drinks?


While we don't have food or drinks available for you to purchase, a free hot drink for adults is included in the price for our standard and toddler play sessions. We are situated next to Tiny Rebel where you can have breakfast/lunch or coffee, also a 5 minute walk from 'The Nook' who also serves food and drink.




How do I get to you via Public Transport?


Our nearest bus stop is on Tregwilym road which is a 5 minute walk from our venue. The 151 bus runs along this route regularly through the day. We are also approximately 15 minutes walk from Rogerstone train station.




Is Totsy's Play Town available in any other areas?


At present, Totsy's Play Town sessions are only held at our Tots Play HQ venue in Rogerstone, Newport.




What are your Covid measures?


To keep everyone as safe as possible and comply with government regulations regarding Covid 19, we ask you to comply with the following guidelines and any additional requests made by Play Town staff.

  • Please do not attend Totsy's Play Town if you have any COVID symptoms.
  • Face coverings must be worn by everyone over 11 years of age at all times while in the building.
  • Hand sanitiser is available on arrival to Totsy's Play Town, we ask that you use this before you enter.
  • Please scan the NHS Covid-19 QR code on arrival for track and trace.
  • Please pre-book your play slot via our website up to 15 minutes before the start of play, subject to availability. We are unable able to accept walk-ins.
  • Please note that at the end of your session you must leave to allow us to close for thorough cleaning in between sessions.
  • Whilst cleaning is in operation, guests will not be permitted to enter. We will re open 5 minutes before your selected time to allow entry.
  • Please adhere to the social distancing guidelines, noting in particular that adults must stay a minimum of 2 metres from other adults at all times.